Will-Burt Company Success Story with Gift Baskets Overseas

 
Deborah Douglas — The Importance of Building Relationships
 

The Will-Burt Company is the world’s leader in manufacturing mobile telescoping masts, towers, trailer systems, and more to provide their clients with top-quality lighting solutions! As the leaders in such a high-demand and technical industry, the Will-Burt Company is filled with team members that know the value of quality and excellence in all sectors. Deborah Douglas has been with the company for nearly 19 years as the Senior Executive Assistant through two CEOs. Her dedication to her company shows in the due diligence she shows every task, particularly in coordinating the company’s holiday gifts. Deborah first found Gift Baskets Overseas in 2009.
 

 
Goals
 

• To find a company reliable enough to send international gifts year after year.
• Ensure timely delivery during the holiday season.
• Build lasting relationships with VIP clients.
   
   

Problems
 

• Having previously only sent domestically, the company wanted to find a trusted vendor to expand its corporate gift efforts internationally.
• Ensure that Sales Team members have access to a variety of gifts to ensure that each recipient can get something personalized to their tastes.
• Need the flexibility to add last-minute gifts and ensure they arrive quickly.
   
   

Solutions
 

• Gift Baskets Overseas paired Deborah with a Corporate Gift Specialist.
• Deborah’s Corporate Gift Specialists have changed over the years. Still, each ensured that their predecessor was caught up on the unique characteristics of Will-Burt Company’s corporate gift campaigns to ensure Deborah enjoyed the same level of quality service.
• Gift Baskets Overseas website and Corporate Gift Specialist offered Deborah a wide range of gifts to countries worldwide while also narrowing down the options to streamline the gifting process.
• The personal touch provided by their Corporate Gift Specialist and the Gift Baskets Overseas team left Deborah confident of flawless gift delivery for 14 years and counting.
   
   

Outcome
 

Since first using Gift Baskets Overseas in 2009 to send international gifts, Deborah has trusted GBO exclusively when it comes to impressing business VIPs with gifts around the world. Deborah states that she has kept returning for 14 years because, “Over the course of my relationship with your company, I believe I’ve dealt with at least three if not four people, and every single one I felt like was my friend. Because they hire so smartly that I know that everything is going to be flawless from the beginning to the delivery.”

The lasting relationship Deborah has built with each of her Corporate Gift Specialists is the key to such a successful gifting relationship. After working together for 14 years, Deborah’s gift preferences and needs are well known to the team and empower her Corporate Gift Specialist to anticipate her next moves.
 
 

Final Word
 

Deborah’s interview with Gift Baskets Overseas speaks volumes to just how pleased she has been using our service for her gifting needs. When asked what she would say to anyone looking to try Gift Baskets Overseas for the first time, she said, “I can tell you that I can’t say enough good about this company after 14 years. I can’t think of one time, not one time something wasn’t right, or that the ball was dropped. I’m 68 years old, it’s the most flawless experience I have had in my corporate career.”

It’s never too early (or too late) to start thinking about expanding your client outreach with client appreciation gifts! GiftBasketsOverseas.com’s Corporate Gift Specialists are available 24 hours a day, seven days a week, ready to help companies of all sizes recreate Deborah Douglas’ international gift delivery success. Email the corporate team at: [email protected], call 1-888-673-2822, or fill out this form to be paired with your own Corporate Gift Specialist!