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Delivery Policy

Delivery Policy

We here at GiftsBasketsOverseas.com understand that when you place an order, you expect your gifts to be delivered in a timely fashion.  Our delivery policies, along with an explanation of how we process your orders, are all listed below.

Delivery Area and Shipping Costs
We deliver to all major cities and towns of the serviced countries.  If you do not see the country you are looking for in the list of serviced locations we can still deliver there from our regional center. Please feel free to contact us if you are unsure whether we service specific location.

Delivery Status Notification
It is easy to inquire as to the status of any existing order by contacting GiftsBasketsOverseas.com. Please have your order number on hand for quick service.  If we have any difficulties with your order, we will contact you by telephone and/or e-mail. 
Please allow us a minimum of 2 business days to process your order for gift delivery to a choosen destination.
In many countries however, we do offer next-day delivery.  Please see list of serviced countries to send Gift Internationally. for a specific information regarding time it takes to deliver.
We cannot guarantee deliveries on Sundays or on legal holidays, so please make sure that your order information is accurate and complete in order to avoid any delays in delivery.

 

Gift Delivery Times
Our deliveries are typically made throughout the day, into the evening hours.  We can deliver as early as 9:00 am or as late as 10:00 pm.  However, we are currently unable to guarantee gift delivery requests  for a specific time or for a certain time period.  We can certainly take requests for a morning or an evening delivery, but at this time we can't guarantee a delivery time.  Stick with us!  We'll keep you posted! Here's how we schedule deliveries:  we will call your intended recipient first in order to arrange a delivery time.  If the recipient is not at home at the time of delivery, we will either:
  • Leave the gift basket with a neighbor and attach a note to your recipient's door stating the name of the person who accepted the arrangement on their behalf, or
  • Leave a note on your recipient's door asking them to call our florist's shop to arrange the most convenient time for re-delivery.

If your intended recipient is going to be at work on the day of your scheduled delivery, may we suggest sending the arrangement to the workplace.  Please keep in mind: an incomplete or incorrect address or phone number may delay delivery.

 

Guaranteed Delivery Days
When you place an order on our website you will notice that some of the dates on the delivery date selection menu are grayed-out. These are the dates we are not able to guarantee in the given country of delivery.
The possible reasons are:
  • Not enough time to deliver by the date (we usually need 1-3 business days, depending on the country of delivery, more during the holidays);
  • No weekend delivery in this country;
  • It's a government holiday;
  • Weather delays, road closures, or strikes.
Please note: When/if you select a date that is not guaranteed, we will still do our best to deliver your order as close as possible to that not guaranteed date; however, in many cases we will be unable to deliver on the exact date specified.

Please note that specified per country delivery guarantee applies to orders placed by 10 am local time with all necessary address information.

 

Calling Recipient to Arrange Delivery
We normally require a recipient's phone number to ensure a smooth delivery. The calls are normally made in the case when delivery is made by a local courier and to ensure that the recipient is home at the time of scheduled delivery.
Please note however: in some cases we don't need to call the recipient (when order is handled by a 3rd party shipper such as DHL, FedEx, UPS or others). They have their own address verification requirements & procedures, which we have no control over.

 

Delivery Attempts
Please note that delivery is attempted by a local courier. In case of unsuccessful delivery due to the recipient's absence, the gift may be left at the local post office where it can be later collected by the recipient (a note will be left at the recipients' door).
Please note: we can't be held responsible if the recipient fails to collect the gift within 2 business days of the attempted delivery date, which will result in the gift contents being spoiled and discarded.

 

Incorrect Recipient Information
If delivery could not be done because of an incorrectly specified recipient's address (and correct phone number of a recipient was not provided), GiftBasketsOverseas.com will not be responsible for delivery delays or failure, therefore no refund will be allowed.
Most of our orders are handled by a 3rd party shipper such as DHL, FedEx, UPS or others, so whenever the address is incorrect: updates in their systems & rerouting may potentially delay delivery by 1-3 business days OR lead to a complete delivery failure (when the product shelf life no longer allows for delivery delay).
We therefore highly recommend you to double check the address & specify a working recipient's phone number to ensure timely delivery.


If recipient is moved away or is unable to receive the gift at the location within 2 business days after attempted delivery: the shipment will be returned or destroyed, so no refund will be possible.


Transaction Verification
Each order must undergo a detailed verification to ensure that transaction is secure and to protect your financial information.
If we are unable to reach you or you fail to provide a required information in a timely manner: your order may be delayed.
Please note: your order will not be shipped until your financial information is verified by our anti-fraud team.


Holiday Delivery Information
Due to our increased volume of floral and gift orders being delivered during peak holiday periods, most gift delivery agents require flexible delivery dates during these times. For this reason we cannot offer same-day or next-day delivery during the following major floral holiday periods:  Valentine's Day, Christmas, Mother's Day, New Year's Eve, or Easter.

 

Special Delivery Locations
Sometimes your recipient isn't conveniently at home or the office. With GiftBasketsOverseas.com we’re dedicated to making it easy for you to send luxury gifts anywhere in the world, even when your recipient is in a non-traditional place such as a hotel, cruise ship, the hospital, at school, or even at church.

When we make deliveries to special locations such as schools, churches, hotels, hospitals or other restricted offices, it is often the case that our couriers are not allowed into these facilities to deliver the gift directly to the recipient; such deliveries will be made to the reception desk and passed onto your recipient from there. Please note that while these deliveries have a very high success rate, we cannot always verify that your recipient has received the gift - especially if we do not have a working phone number for them - and we cannot be held responsible for issues that occur with the gift once it has been delivered to reception or front desk. Please make sure that recipient is allowed to receive packages at that facility and confirm that recipient is known there by the name you specified in the order form. We'll be unable to take responsibility for delivery delay or failure due to recipient's organization declining to accept the gift. Learn more.


Gift Packaging & Containers
Gift packaging type varies based on delivery location and season. Gifts may arrive in a traditional gift basket, gift box or a wooden chest (all subject to regional availability) and carton-packed for shipping (when required). Sometimes filler and protective packaging in gifts may look different from images shown, but is always the highest quality option that is regionally available to protect your gift during shipping. We reserve the right to substitute the basket type, bow & wrap color at the local designer's discretion and holiday theme.

Multiple Gifts Ordered to the Same Address
If you have ordered more than one gift to the same address, it is possible that the gifts will not be shipped from the same fulfillment offices (or warehouses). Therefore items may arrive in separate boxes or at different times. We will do our best to match the arrival time for all the items in your order, but we are unable to guarantee that all items will arrive at the exact same time; however we can guarantee that your gifts will arrive by delivery date requested. Please be assured: you won't be responsible for shipping charges if the items ship separately.

Easy Returns
You or a gift recipient may return new, unopened items sold by Gift Baskets Overseas within 5 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Please contact us for complete instructions on how to return a product to our closest warehouse.

Substitution Policy
Occasionally minor substitutions can be made to your gift baskets due to product unavailability for urgent orders OR orders sent to remote locations. Please review our Gift Substitution Policy to learn more.


Cancellation Policy
Whereas we do not cancel orders without a good reason, if a cancellation is approved by Management, our company may have to charge a cancellation fee to cover administrative costs. We do not accept cancellations under any circumstances once the gift has been shipped. Orders which are not cancelled within 1 hour of placing are subject to a non-refundable handling fee equivalent to up to 30% of the order total (subject to change).

If you wish to cancel your order, please send us an e-mail, contact us via live chat or give us a call within 1 hour of placing or 5 business days prior to the delivery date to avoid any cancellation fees.

PLEASE NOTE: We will only be able to cancel orders placed for delivery between December 1 and December 31 within 1 hour of receiving the order due to the fact that these orders are processed for shipment in a timely manner and we'll be unable to issue a refund for them.


Order Refused by a Recipient
In the rare situation your gift recipient may refuse to accept the order for personal reason or due to their company policy. In such case we will offer an option to redirect the order to another address or another recipient in the same country. In case our company had incurred expenses for the order processing & delivery to the initial recipient, additional payment for order redirection may be requested. If you offer no option to redirect the order to another address or another recipient in the same country: no refund will be possible as each item delivered is built-to-order and many items are perishable and can't be reused for another order.


Legal Terms
GiftBasketsOverseas.com complies with all state and local laws in each country of delivery. We act as your agent in purchasing and securing delivery of your gift in accordance with applicable local law. All orders are fulfilled and delivered by licensed retailers. Void where prohibited. Minors are forbidden by law to receive or send liquor, beer or wine. The alcohol restrictions vary by country of delivery (view published Minimum Legal Drinking Age on ProCon.org for more information).

Please review our Terms & Conditions regarding Copyright & Disclaimer of Warranties and Limitation of Liability.


100% Satisfaction Guarantee
At Gift Baskets Overseas, we know the joy of gift-giving and receiving - we love the moment the gift arrives just as much as you do. That's why it's our mission to make sure your gifts can go anywhere, anytime, and why we make your shopping experience our top priority. We strive to get it right the first time. For more details please see our 100% Satisfaction Guarantee Policy.

Have concerns? - Please review our Customer Testimonials, BBB Rankings and TrustPilot Reviews, ShopperApproved Reviews



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