We here at GiftsBasketsOverseas.com understand that when you place an order, you expect your gifts to be delivered in a timely fashion. Our delivery policies, along with an explanation of how we process your orders, are all listed below.
Gift Delivery Times
If your intended recipient is going to be at work on the day of your scheduled delivery, may we suggest sending the
arrangement to the workplace. Please keep in mind: an incomplete or incorrect address or phone number may
Guaranteed Delivery Days
Calling Recipient to Arrange Delivery
Incorrect Recipient Information
If delivery could not be done because of an incorrectly specified recipient's address (and correct phone number of a recipient was not provided), GiftBasketsOverseas.com will not be responsible for delivery delays or failure, therefore no refund will be allowed.
Most of our orders are handled by a 3rd party shipper such as DHL, FedEx, UPS or others, so whenever the address is incorrect: updates in their systems & rerouting may potentially delay delivery by 1-3 business days OR lead to a complete delivery failure (when the product shelf life no longer allows for delivery delay).
We therefore highly recommend you to double check the address & specify a working recipient's phone number to ensure timely delivery.
If recipient is moved away or is unable to receive the gift at the location within 2 business days after attempted delivery: the shipment will be returned or destroyed, so no refund will be possible.
Each order must undergo a detailed verification to ensure that transaction is secure and to protect your financial information.
If we are unable to reach you or you fail to provide a required information in a timely manner: your order may be delayed.
Please note: your order will not be shipped until your financial information is verified by our anti-fraud team.
Holiday Delivery Information
Due to our increased volume of floral and gift orders being delivered during peak holiday periods, most gift delivery agents require flexible delivery dates during these times. For this reason we cannot offer same-day or next-day delivery during the following major floral holiday periods: Valentine's Day, Christmas, Mother's Day, New Year's Eve, or Easter.
Special Delivery Locations
Sometimes your recipient isn't conveniently at home or the office. With GiftBasketsOverseas.com we’re dedicated to making it easy for you to send luxury gifts anywhere in the world, even when your recipient is in a non-traditional place such as a hotel, cruise ship, the hospital, at school, or even at church.
When we make deliveries to special locations such as schools, churches, hotels, hospitals or other restricted offices, it is often the case that our couriers are not allowed into these facilities to deliver the gift directly to the recipient; such deliveries will be made to the reception desk and passed onto your recipient from there. Please note that while these deliveries have a very high success rate, we cannot always verify that your recipient has received the gift - especially if we do not have a working phone number for them - and we cannot be held responsible for issues that occur with the gift once it has been delivered to reception or front desk. Please make sure that recipient is allowed to receive packages at that facility and confirm that recipient is known there by the name you specified in the order form. We'll be unable to take responsibility for delivery delay or failure due to recipient's organization declining to accept the gift. Learn more.
Gift Packaging & Containers
Gift packaging type varies based on delivery location and season. Gifts may arrive in a traditional gift basket, gift box or a wooden chest (all subject to regional availability) and carton-packed for shipping (when required). Sometimes filler and protective packaging in gifts may look different from images shown, but is always the highest quality option that is regionally available to protect your gift during shipping. We reserve the right to substitute the basket type, bow & wrap color at the local designer's discretion and holiday theme.
Multiple Gifts Ordered to the Same Address
If you have ordered more than one gift to the same address, it is possible that the gifts will not be shipped from the same fulfillment offices (or warehouses). Therefore items may arrive in separate boxes or at different times. We will do our best to match the arrival time for all the items in your order, but we are unable to guarantee that all items will arrive at the exact same time; however we can guarantee that your gifts will arrive by delivery date requested. Please be assured: you won't be responsible for shipping charges if the items ship separately.
You or a gift recipient may return new, unopened items sold by Gift Baskets Overseas within 5 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Please contact us for complete instructions on how to return a product to our closest warehouse.
Occasionally minor substitutions can be made to your gift baskets due to product unavailability for urgent orders OR orders sent to remote locations. Please review our Gift Substitution Policy to learn more.
Whereas we do not cancel orders without a good reason, if a cancellation is approved by Management, our company may have to charge a cancellation fee to cover administrative costs. We do not accept cancellations under any circumstances once the gift has been shipped. Orders which are not cancelled within 1 hour of placing are subject to a non-refundable handling fee equivalent to up to 30% of the order total (subject to change).
If you wish to cancel your order, please send us an e-mail, contact us via live chat or give us a call within 1 hour of placing or 5 business days prior to the delivery date to avoid any cancellation fees.
PLEASE NOTE: We will only be able to cancel orders placed for delivery between December 1 and December 31 within 1 hour of receiving the order due to the fact that these orders are processed for shipment in a timely manner and we'll be unable to issue a refund for them.
Order Refused by a Recipient
In the rare situation your gift recipient may refuse to accept the order for personal reason or due to their company policy. In such case we will offer an option to redirect the order to another address or another recipient in the same country. In case our company had incurred expenses for the order processing & delivery to the initial recipient, additional payment for order redirection may be requested. If you offer no option to redirect the order to another address or another recipient in the same country: no refund will be possible as each item delivered is built-to-order and many items are perishable and can't be reused for another order.
GiftBasketsOverseas.com complies with all state and local laws in each country of delivery. We act as your agent in purchasing and securing delivery of your gift in accordance with applicable local law. All orders are fulfilled and delivered by licensed retailers. Void where prohibited. Minors are forbidden by law to receive or send liquor, beer or wine. The alcohol restrictions vary by country of delivery (view published Minimum Legal Drinking Age on ProCon.org for more information).
Please review our Terms & Conditions regarding Copyright & Disclaimer of Warranties and Limitation of Liability.
100% Satisfaction Guarantee
At Gift Baskets Overseas, we know the joy of gift-giving and receiving - we love the moment the gift arrives just as much as you do. That's why it's our mission to make sure your gifts can go anywhere, anytime, and why we make your shopping experience our top priority. We strive to get it right the first time. For more details please see our 100% Satisfaction Guarantee Policy.
Have concerns? - Please review our Customer Testimonials, BBB Rankings and TrustPilot Reviews, ShopperApproved Reviews
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