Accessibility Statement for GiftBasketsOverseas.com

This is an accessibility statement published by OOO GiftBaskets.ru for GiftBasketsOverseas.com and all of its web properties.

Measures to support accessibility

OOO GiftBaskets.ru takes the following measures to ensure accessibility of GiftBasketsOverseas.com and its other multilingual websites (collectively "websites"):

• Include accessibility throughout our internal policies.
• Appoint an accessibility officer.
• Provide continual accessibility training for our Web Publishing and Customer Care staff.
• Assign clear accessibility goals and responsibilities.
• Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. 

GiftBasketsOverseas.com , GiftBaskets.ru are partially conformant with WCAG 2.0 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional accessibility considerations

Although our goal is WCAG 2.0 Level AA conformance (and by July 1, 2022 - WCAG 2.1 Level AA conformance) we have also applied some Level AAA Success Criteria:

1. As of Sept 15, 2018 re-authentication after a session expires does not cause loss of data.

2. Each shopping process page also clearly shows a prominently displayed local and toll-free phone numbers with 24x7 availability, "Call Back" request option: all of these options make it possible to connect with a live representative to place an order over the phone with help from our Worldwide multilingual team.

Feedback

We welcome your feedback on the accessibility of GiftBasketsOverseas.com. Please let us know if you encounter accessibility barriers on GiftBasketsOverseas.com:

• Phone: In EU & Russia time zone:+7 495 204-23-97 , in the US +1 (617) 433-9041 (free call forwarding)
• E-mail: [email protected]
• Facebook: @giftbaskets.ru
• Office address: Moscow, Russia 123100, Shmitovskiy proezd, #19, office 112

We try to respond to feedback within 2 business days.

Technical specifications

Accessibility of GiftBasketsOverseas.com relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• CSS
• JavaScript
• WAI-ARIA

These technologies are relied upon for conformance with the accessibility standards used.

Note that different technology combinations may interpret code in unique ways and render experiences that are specific to those combinations.

Compatibility

GiftBasketsOverseas.com is designed to be compatible with assistive technologies and the latest versions of major browsers including Chrome, FireFox, and Safari.

Assistive technologies include NVDA, JAWS, VoiceOver, and TalkBack screen readers.

GiftBasketsOverseas.commay not display optimally in Internet Explorer 10 or older browsers.

Limitations and alternatives

Despite our best efforts to ensure accessibility of GiftBasketsOverseas.com , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for GiftBasketsOverseas.com:

1. Some of the product catalog pictures are not read by the screen reader software.: Recently uploaded catalog images may not have text alternatives immediately. because The process of product additions to our online catalog takes time and it's a gradual process of adding ALT tags to all pictures, but within 60 days each newly added product will have ALT tags.. We monitor user comments and typically repair issues within 2 business days.. Please email us or call anytime to report the issue or get assistance with placing your order.

2. Some text fields don't have a clear label associated with it.: Newly added form fields may not be as clearly associated as desirable by screen reader software. because Newly added form field may have a wrapping issue.. We monitor user comments and typically repair issues within 2 business days.. Please email us or call anytime to report the issue or get assistance with placing your order..

Assessment approach

OOO GiftBaskets.ru assessed the accessibility of GiftBasketsOverseas.com by the following approaches:

• A formal ongoing quality assurance process throughout the design and development process with help of tools such as WAVE (Web Accessibility Versatile Evaluator);
• Manual user testing followed by written user testimonial and report by the visually impaired contractors;

Formal complaints

Our goal is to respond to accessibility feedback within 2 business days, and to propose a solution within 10 business days, should you be dissatisfied with our response to you.

Formal approval of this Accessibility Statement

OOO GiftBaskets.ru has designated a Web Accessibility Coordinator who is knowledgeable on web accessibility, and responsible for carrying out this policy.

This Accessibility Statement is approved by:

OOO GiftBaskets.ru
Web Development Department
Director of Marketing

Resources

• Free NVDA screen reader
• WAVE Evaluation Tool (Chrome Extension)
• Accessible.org
• W3C Web Accessibility Initiative
• The Americans with Disabilities Act
• Web Content Accessibility Guidelines

This statement was last updated on 2 March 2021.