I am thankful to find Gift Baskets Overseas - they delivered 22 gift baskets to all of our clients in Europe and Asia. I can speak highly of their customer service: I was able to get my order submitted in Excel file and they handled the rest. I wish most US businesses were as efficient and fast.
• Reviewed by R. D. - April 30, 2016
Even though I did not give GiftBasketoverseas 3 full business days to deliver to Brazil, they made an extra effort to get the gift on time for my mother-in-laws birthday. I was doubtful they could do it, but they came through fantastically providing regular updates and a courtesy email upon delivery. My wife said that my mother-in-law cried when she received the gift and said that the presentation was beautiful. They definitely exceeded expectations.
• Reviewed by Paul S - July 17, 2014
(Greenwich CT, USA)
It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!
• Reviewed by Andre T - April 11, 2018
(North Ryde NSW, Australia)
I have used Gift Baskets Overseas twice and both times I am very impressed with the service. The hampers arrived so quickly (as I was late in ordering) and on the day of the celebration. The presentation and the card were excellent! Both the recipients and myself are very satisfied and happy. Definitely will recommend to friends and family. Thank you for excellent service.
• Reviewed by Tris Tanumihardjo - August 23, 2017