I sent a gift basket to my friend in Germany. The customer service throughout the whole process was outstanding! I was able to communicate with the representatives over the phone and emails. They helped me to pick up my order and gave me suggestions. I had some issue with order delivery due to hot weather. I spoke to Alex about it, and he was able to resolve my issue pretty quickly. He notified me about the issue and provided resolution. I was very happy with the service and the company. I will recommend to others and will use this company again in the future.
It is worth mentioning the person I interacted with Catherine Cusack was amazing. Prompt with responses polite and accommodating. I cannot thank her and the company enough for making this happen. Can’t wait to order again.
The help and professional assistance received from Eugenia Melton made my anxiety around getting the payment through disappear. I was anxious also that I had not left enough time for my gift to arrive in Czech Republic…. but it has been received and recipient overjoyed. Thank You!
Superb communication & customer service. Despite very late ordering Alyssa Bell managed to ensure our clients received their gift baskets from us & kept up updated throughout.
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