It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!
Andre T - April 11, 2018
(North Ryde NSW, Australia)
I have placed several orders for baskets to be delivered to Split, Croatia and I have been thoroughly impressed with the service and customer support received. The gifts have been delivered exactly when requested and have been an exact match to those pictured on the website. I would highly recommend giftbasketsoverseas to anyone wishing a delivery of flowers, chocolates etc to loved ones overseas. Order with complete confidence in their ability to deliver!!! Well done team! I shall be using your services again.
Danny Cetin - May 05, 2017
(Carrum Downs, Victoria, Australia)
I am extremely happy ! The order I placed was delivered today to my family in Tuscany ! This was the first time I dealt with Giftbasketoverseas.com so I was a little reluctant, but very hopeful it will work. They delivered it promptly, just as requested, today, at the right address of my brother's house. I think they were too thrilled about it and decided to check it later so they did not notice my card, I will check again with them tomorrow, for it's got its rightful place: under the Christmas tree along with the rest of the gifts ! :)
Mara B. - December 23, 2018
Thank you so much for a great experience...great selection, timely delivery, and freedom from having to deal with customs and shipping. Great experience overall.
Janet S. - September 22, 2015
(Arlington VA, USA)