Last night I got a confirmation that the recipient received the cake and greeting card. I'm so glad that you solved the problem. I was considering for the next year to look for another company, but as you took care about the reported issue, surely I will come back to you for your services. Thanks a lot. Keep doing a good service, and take care of this kind of issues for future customers.
Gabriela A - September 21, 2015
It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!
Andre T - April 11, 2018
(North Ryde NSW, Australia)
I would like to thank you for the gift that surprisingly over-shocked my fiancee when he came into his room, it was already there... he was even so boastful taking picture and sending it to me thinking it was from the hotel like a giveaways since Chinese new year was just over, and a told him to go over if there was a note... he was even more shocked when he saw the line 'Hi babe' and made him curios how could it be from the hotel? Later he just knew, it was from me..so cute and I'm really happy he was so surprised and really making his day even when I am away ;)..thanks gift baskets overseas, thanks for making our valentines day & our upcoming 2nd yr anniversary possible for us... it was really great indeed.. Warm greetings, Elvira
Elvira G - February 15, 2018
I'm a speechless! All I can say is Excellent service. It was my first time to use GiftBasketsOverseas.com and I'm truly satisfied by the great service and the on-time delivery. My wife who lives in Abu Dhabi, UAE is more than happy to see the unexpected gift for her birthday from me and that makes me happy too!
Farhan - July 07, 2017