It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!
Andre T - April 11, 2018
(North Ryde NSW, Australia)
It's my second time ordering with you guys. I have nothing to complain about. Quiet the contrary, you guys are serious in business, offering good products and prices with punctuality. Congratulations!
Fábio A - October 13, 2015
The service is simply excellent! I confess that I initially had several fears. But considering the positive reviews I decided to take the risk. I ordered a basket for Valentine's and it was delivered today to my husband who is working in Honduras (we're from Argentina). And he just called me very excited because he entered his room and found the gift. They delivered my gift promptly, right on time. And my husband said the gift was very cute. Also during these days their customer service constantly kept in touch with me to arrange the details. I recommend them without any hesitation.
Andrea Q - February 14, 2018
I had a last minute idea to send my friend in Belize a birthday gift basket. As a first time customer, I am delighted with the service. It was delivered right on time and my friend loved it. I especially loved the handwritten note with my message that was included because it gave the basket a personalized touch, as if I'd written it myself. I will definitely be using this company again.
Dinorah Blackman - December 11, 2018