Mike called me today, all emotional and showed me the basket over Skype. He just returned from his business trip in NYC and found the gift at his door steps! I selected the exact gift he wanted, he is happy as a kid. Thank you!
Irina - March 13, 2017
It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!
Andre T - April 11, 2018
(North Ryde NSW, Australia)
Best Service Ever! Our son is in Spain for a semester and got quite sick - had to take himself to the hospital, get antibiotics, had no one to take care of him. So I found Gift Baskets Overseas online, ordered a healthy breakfast basket, paid with PayPal and crossed my fingers that it wasn't a scam. Not only is it legitimate, but when I didn't have a landline to give them for him they tracked one down (and sent it to me so I'd have it too) and when I gave them an incomplete address (because that's all I had), they tracked that down too. My son got his basket and I'm amazed that service like this still exists. Awesome, awesome, awesome.
Betsy B - October 08, 2015
(Arlington MA, USA)
My son and two granddaughters live in Singapore. My son teaches school there. When he first went there, I sent a "have a great school year" basket. It has become a tradition to do this-over 10 years, now. The place where I usually go to send my son's annual ''have a great school year'' basket, told me they could not do it any more. I was frustrated, to say the least. I don't ''do'' computers-except what I HAVE to. But, I typed in-send a fruit basket to Singapore...this place is what I chose. I am SO glad I did. The communication was pleasant/professional, the basket was sent expediently, and it had all the things that were suggested. My son LOVED his ''have a great school year'' basket. I am extremely pleased with Giftbasketsoverseas, and shall use them again.
Ms. Esther - August 13, 2018
(Conway Arkansas, USA)