It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!
• Reviewed by Andre T - April 11, 2018
(North Ryde NSW, Australia)
We were recipients of the basket for Christmas and have really enjoyed it all! The food is very tasty and fresh quality. We are enjoying the wine also! All very enjoyable!
• Reviewed by Barbara - February 02, 2017
Giftbasketsoverseas constantly keeps you updated, and uses secure methods to ensure the basket gets to the destination. There is a wide assortment of gifts from which to choose at whatever price range you need. They deliver quickly, let you know if there may be a delay, and follow up to ensure your satisfaction.
• Reviewed by Anthony K - December 19, 2018
(San Fernando, Philippines)
I have had a email from her son Stan and said that Madeleine was thrilled with the arrangement of roses for her 91st birthday.
Thank you again for your service.
• Reviewed by Kathy P - October 12, 2015