It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!
• Reviewed by Andre T - April 11, 2018
(North Ryde NSW, Australia)
Best Service Ever! Our son is in Spain for a semester and got quite sick - had to take himself to the hospital, get antibiotics, had no one to take care of him. So I found Gift Baskets Overseas online, ordered a healthy breakfast basket, paid with PayPal and crossed my fingers that it wasn't a scam. Not only is it legitimate, but when I didn't have a landline to give them for him they tracked one down (and sent it to me so I'd have it too) and when I gave them an incomplete address (because that's all I had), they tracked that down too. My son got his basket and I'm amazed that service like this still exists. Awesome, awesome, awesome.
• Reviewed by Betsy B - October 08, 2015
(Arlington MA, USA)
To all the Customer service team at Gift Basket
A BIG THANK YOU ! for making the day of my mom . I have called her just now and she has received both the bouquet of flowers as well as the Gift Basket this afternoon.
This is the 1st time I am using the service of Gift Basket and your professionalism and great Customer service support has impressed me GOOD JOB Ladies ! I definitely come back more for your services.
Thank you for always being so responsive, polite and helpful..it was our error for indicating the wrong address and you have managed to assist me to re-route the delivery and ensuring my mom received the gift.
We are sorry for causing any inconvenience at your end. A big thank you again to all who have been following and responding to me.
Thanks: we will definitely come back for more of your services
Mrs Ling Walters
• Reviewed by Mrs Ling Walters - September 24, 2017
My nephew loved the gifts. Thank you so much for getting this to him on his Birthday, even though it was short notice. I am very impressed with your service.
• Reviewed by Zoe R. - September 03, 2015
(Bexleyheath Kent, United Kingdom)