It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!
• Reviewed by Andre T - April 11, 2018
(North Ryde NSW, Australia)
I cannot thank Gift Baskets Overseas enough for ensuring that our son's 21st birthday was exceptional! He is currently in the Czech Republic and we wanted to send him something that had to be delivered on this actual birthday. I worked with Gift Baskets Overseas and he did indeed receive his surprise and on his birthday! I cannot tell you how important that was to us. They even sent me updates as to when they had contacted him and the time of delivery! Unbelievable customer service and total commitment of providing the very best. This is highly unusual in today's world. I will continue to use them and I would suggest anyone who wants to send the very best and have knowledge that it will actually be delivered and arrive on time - use Gift Baskets Overseas! Thank you for making his day so memorable!
• Reviewed by Paola L. - May 11, 2017
(Menlo Park CA, USA)
Requested a gift basket to be delivered to my wife in Kenya a day before valentines and despite the notice on the website of no guarantees of delivery, my order was able to arrive on time. Also I appreciated the call I got after placing the order and how the staff was supportive to ensure my order arrived on time. Would def recommend GiftBasketsOverseas to anyone wishing to send a gift to a loved one.
• Reviewed by David K - February 18, 2016
Mike called me today, all emotional and showed me the basket over Skype. He just returned from his business trip in NYC and found the gift at his door steps! I selected the exact gift he wanted, he is happy as a kid. Thank you!
• Reviewed by Irina - March 13, 2017