I would go so far to say this is the best customer care I have ever received. This is a very professional company, end to end. The follow up from the confirmation of the order to the delivered goods was perfect.
• Reviewed by Kelsey Swaby - December 20, 2017
I ordered a Christmas basket for a relative in Italy, as it was close to Christmas I was concerned that it would not be there on delivery date, as it turn out it was delivered the morning after the requested date, however I was aware that it might be a little late as it was stated on the order page. I am very satisfied with the service and my relative was very happy with the basket. I will certainly use this service again.
• Reviewed by Franca - December 24, 2017
Best Service Ever! Our son is in Spain for a semester and got quite sick - had to take himself to the hospital, get antibiotics, had no one to take care of him. So I found Gift Baskets Overseas online, ordered a healthy breakfast basket, paid with PayPal and crossed my fingers that it wasn't a scam. Not only is it legitimate, but when I didn't have a landline to give them for him they tracked one down (and sent it to me so I'd have it too) and when I gave them an incomplete address (because that's all I had), they tracked that down too. My son got his basket and I'm amazed that service like this still exists. Awesome, awesome, awesome.
• Reviewed by Betsy B - October 08, 2015
(Arlington MA, USA)
It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!
• Reviewed by Andre T - April 11, 2018
(North Ryde NSW, Australia)