I have never sent anything overseas before but I found Gift Basket Overseas (GBO)and they were the most customer service friendly company I`ve ever done business with. I picked out one of their baskets and sent it from the U.S. to Colombia South America. The basket arrived on time but wasn`t exactly how it showed in the catalog. When I pointed this out to GBO they appointed Alex Praet as my personal customer care specialist. Alex immediately said they want to make it right and allowed me to pick out another basket at no charge, I was shocked this was above and beyond what I expected. They had a new basket delivered within days. Then I wanted to send a spa package to that same person in Colombia so I reached out to Alex to help me find a spa close by. Alex took it upon himself to find a local spa and negotiate a good price, and the best part was GBO does not even offer that product but Alex helped me secure it anyway. I have never written a review on anything before but I felt compelled to do so because of the extraordinary customer service I received from Alex and Gift Baskets Overseas. And the person I was sending these gifts to was overwhelmed with joy, it was an amazing experience. Do not hesitate to use this company for any of their products, they are amazing.
Superb communication & customer service. Despite very late ordering Alyssa Bell managed to ensure our clients received their gift baskets from us & kept up updated throughout.
Finding a gift solution for our vendor in Indonesia seemed daunting, but I didn't want his work to go unnoticed with a special gift at the holidays. I ordered with a "we'll see how this works, low expectation" feeling. And then I got an email from our vendor thanking us for the gift and sharing photos. He was so excited to receive the gift and mentioned he didn't know how I'd achieved it. People had tried to send him things in the past that just got lost in the post office and he was never able to claim them. He joked and said I must be a wizard. :-) It was such a delightful experience for both of us. Thank you for bringing this service to life.
Every year you all do a great job! Mayra was very helpful this year!