It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!
• Reviewed by Andre T - April 11, 2018
(North Ryde NSW, Australia)
For a long time, I searched a website to send a gift to my friend in China. Finally, I found this one with excellent reviews. Well, I am not deceived : excellent service, reliable, recommended 100% and my friend was delighted. For sure, I will use their services another time.
• Reviewed by Liudmila - March 18, 2017
My parents live in Israel. My dad did not feel well recently so I decided to send him a gift basket. It was a bit tricky finding a company that delivers to Israel, as I did not want to send just flowers and chocolates. I recently had a bad experience on Valentine's day with another service my boyfriend used, so I took care to do ample research on the net. I found giftbasketoverseas.com and chose the luxury wine and cheese basket. They were so professional and called me within a few hours to verify that I indeed put in the order. My parents got the basket right on time, and were basically knocked off their feet by it's beauty and luxury. So worth it! I will always use this company for future orders. It's so important when it's a gift for you loved ones! Highly recommend this experience for anyone who want to send a gift basket. The variety is also amazing with regards to options on their website.
• Reviewed by Oranit - March 11, 2016
Mike called me today, all emotional and showed me the basket over Skype. He just returned from his business trip in NYC and found the gift at his door steps! I selected the exact gift he wanted, he is happy as a kid. Thank you!
• Reviewed by Irina - March 13, 2017