It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!
• Reviewed by Andre T - April 11, 2018
(North Ryde NSW, Australia)
It took me three years, gifts across multiple countries and many impeccable fulfillment from GiftbasketOverseas to write this review. So u can understand what a nosy customer I am :). If they can satisfy me, trust me, you would be no exception. I always had a lot of "when to be delivered", "how to be delivered", "Digital proof", "last minute ordering" and what not. But I must appreciate the team for patiently giving me a hearing and delivering exactly the way I wanted, even on a Sunday at times. The entire team, communication and experience was wonderful.
I would recommend them to anyone wanting to send gifts to their near and dear ones across the globe. I am sure the giftbasketoverseas team will continue to do the great and efficient job that they are doing. You people are amazing. All the best !!! :)
I must also mention of the lady who delivered the gift to my friend in Croatia and whose name I don't recollect (sadly), but she was amazing too and brought smile on my friends face.. Nothing more that I could ask for. Cherish the experience.. Thank you :)
• Reviewed by Rajesh - December 24, 2017
I just wanted to let you know that I'm really glad to do business with you guys again. I've purchased from you outside of work as well and I'm amazed at the efficiency your company has. You can ship anywhere and on time. I ordered a gift basket for my father in California about three days before US thanksgiving and the basket made it on time! And I know that when I need to ship baskets internationally under tight deadlines, you guys can get it done. Truly. We've used other companies before where gifts containing fruits, wine, cheese, or even chocolates where held up at customs or the packages 'never' arrived. It's great to know that with your company, the baskets will arrive and I can just move on to other tasks.
• Reviewed by Adam - December 05, 2018
Despite knowing about the advance ordering disclaimer, I ordered the gift on the 24th (from California) and was hoping to get it delivered on the 25th (to Belgrade). As soon as I placed my order one of their reps called me asking me to confirm the delivery address... I said fine but it'll have to wait until tomorrow because my int'l friend is asleep at the moment. I woke up the next day and my friend was in tears because she got the gift delivered. Figuratively speaking, I was floored. I couldn't believe that within a few hours they were able to figure out the delivery address and have it shipped to her. All of their reps are amazing and will go above-and-beyond in making sure you're a satisfied customer. In 30 years I have never experienced better customer service -- A+++ all the way.
• Reviewed by Ned - April 25, 2018