Velocix Success Story with Gift Baskets Overseas

 
Jane Allan — The Art of Surprising Clients with Holiday Gifts
 

Velocix is a leading supplier of video content delivery solutions for some of the largest telecom providers across the globe. They build open, modular software platforms that span cloud and on-premises networks to efficiently record, store, stream, and monetize video content. Working with global telecoms providers, the Velocix team is no stranger to innovation and personalization. Jane Allan is the Head of Demand Generation at Velocix and works tirelessly to increase awareness and demand for the company’s products and services. Part of that is ensuring that current clients are delighted enough to return to use Velocix’s services. To that end, Jane states, “Velocix runs a holiday gifting program each year, delivering gifts and a message to our key clients as a thank you for their business and support during the year.”
 

 
Goals
 

• To send holiday gifts to 251 clients in 35 countries around the world.
• Ensure timely delivery during the holiday season.
• Improve working relationships with VIP clients around the world.
   
   

Challenges
 

• They wanted to find a company with transparent pricing and clear information about their gifting processes and options.
• They also needed a reliable supplier that would work with them during each step of the gifting process, answer questions in a timely manner, and make adjustments based on team feedback.
• Finally, they needed a supplier that could keep up with the demand for client appreciation gifts during the peak holiday season.
   
   

Solutions
 

• Gift Baskets Overseas paired Jane with a dedicated Corporate Gift Specialist.
• Gift Baskets Overseas website and Corporate Gift Specialist offered transparency about the delivery time, gift prices, and corporate gift discounts to enable Jane and her team to make informed decisions every step of the way.
• Personalized follow-up by the Corporate Gift Specialist saw to it that all questions and issues were handled in a timely manner.
   
   

Outcome
 

2022 was Jane’s first year using Gift Baskets Overseas to send client appreciation gifts during the holiday on behalf of Velocix. Jane best sums up the service she received, stating, “When Gift Baskets Overseas were chosen for the Velocix holiday gifting program, the service I received from my Key Account Manager (Alyssa Bell) was excellent. She provided quick responses when I needed clarification, support and feedback when there was an issue, and went above and beyond when there were issues with delivery on a couple of occasions.”

All 251 clients received their gifts on time, and some even a bit early. The few issues that arose were handled quickly and efficiently, and over all the Velocix team was met with praise and thanks from their clients.
 
 

Final Word
 

Jane’s final message about working with Gift Baskets Overseas was a practical one any business can appreciate, “Our measure of a successful gifting program is the on-time-delivery, execution, and overall value (price/process) across the board. All of which were positive in this instance.”

It’s never too early (or too late) to start thinking about expanding your client outreach with client appreciation gifts! GiftBasketsOverseas.com’s Corporate Gift Specialists are available 24 hours a day, seven days a week, ready to help companies of all sizes re-create Jane Allan’s international gift delivery success. Email the corporate team at: [email protected], call 1-888-673-2822, or fill out this form to be paired with your own Corporate Gift Specialist!