I have never sent anything overseas before but I found Gift Basket Overseas (GBO)and they were the most customer service friendly company I`ve ever done business with. I picked out one of their baskets and sent it from the U.S. to Colombia South America. The basket arrived on time but wasn`t exactly how it showed in the catalog. When I pointed this out to GBO they appointed Alex Praet as my personal customer care specialist. Alex immediately said they want to make it right and allowed me to pick out another basket at no charge, I was shocked this was above and beyond what I expected. They had a new basket delivered within days. Then I wanted to send a spa package to that same person in Colombia so I reached out to Alex to help me find a spa close by. Alex took it upon himself to find a local spa and negotiate a good price, and the best part was GBO does not even offer that product but Alex helped me secure it anyway. I have never written a review on anything before but I felt compelled to do so because of the extraordinary customer service I received from Alex and Gift Baskets Overseas. And the person I was sending these gifts to was overwhelmed with joy, it was an amazing experience. Do not hesitate to use this company for any of their products, they are amazing.
Very helpful and consistent communication. Definitely recommend them, especially for bulk orders where the process has been made very simple.
Thank you for your efficiency in managing the delivery of this birthday gift, I shall certainly use your services in the future, cc’g your CEO also who sent a “Welcome email”, a good PR exercise from the top man.
I really appreciate your help. To be able to deliver something to a small town like Tequila is amazing and it being delivered so quick means a lot. I really wanted to gift my friend something and you guys have my complete trust after this successful first delivery. THANK YOU!