This is an extremely well run site, with excellent customer service. I was especially appreciative of how closely your staff kept in touch with me throughout. My sincere thanks to everyone!
They noticed that some of the gift baskets were duplicate and make contact with me to verify that they should be removed. That's going over and above the call of duty. I also had some last minute deletions and those were handled quickly as well. Great company and awesome service.
I am located in Melbourne Australia and I wanted to send a bunch of balloons to my son in Chile for his birthday. The whole process was easy. Customer service fantastic. They responded immediately to email. No problems whatsoever so I can recommend this company without hesitation.
It is in difficult times that you really know the character and quality of people. The same applies to business and companies. There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!
I had a great experience ordering from your site, it took about 5 minutes and the flowers were delivered the next day without any issues. Amazing customer service! Thank you!!
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