I have never sent anything overseas before but I found Gift Basket Overseas (GBO)and they were the most customer service friendly company I`ve ever done business with. I picked out one of their baskets and sent it from the U.S. to Colombia South America. The basket arrived on time but wasn`t exactly how it showed in the catalog. When I pointed this out to GBO they appointed Alex Praet as my personal customer care specialist. Alex immediately said they want to make it right and allowed me to pick out another basket at no charge, I was shocked this was above and beyond what I expected. They had a new basket delivered within days. Then I wanted to send a spa package to that same person in Colombia so I reached out to Alex to help me find a spa close by. Alex took it upon himself to find a local spa and negotiate a good price, and the best part was GBO does not even offer that product but Alex helped me secure it anyway. I have never written a review on anything before but I felt compelled to do so because of the extraordinary customer service I received from Alex and Gift Baskets Overseas. And the person I was sending these gifts to was overwhelmed with joy, it was an amazing experience. Do not hesitate to use this company for any of their products, they are amazing.
What do you like best about Gift Baskets Overseas? What I like most about Gift Baskets Overseas is how seamless and reliable the entire international gifting process is. From clear communication and flexibility around requirements to on-time delivery across multiple countries, the experience was extremely smooth.Review collected by and hosted on G2.com. What do you dislike about Gift Baskets Overseas? Honestly, there wasn’t much to dislike. If I had to point out something minor, it would be that delivery timelines during peak holiday periods can vary slightly due to local courier dependencies but this was clearly communicated upfront and managed well.Review collected by and hosted on G2.com. What problems is Gift Baskets Overseas solving and how is that benefiting you? Gift Baskets Overseas solves the challenge of managing international corporate gifting across multiple countries handling logistics, customs, local sourcing, and delivery coordination in one place.
I had the chance to work with Yaroslav Chase, really helpful, kind and supportive. I recommend this company and working with him.
Successful and on-time delivery of a Sympathy gift to a remote part of the DR. Customer service worked with me to send what was possible for the local vendors and reimbursed me for what was not possible. I really appreciated their efforts to make this delivery happen, even with the location challenges.