It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!
• Reviewed by Andre T - April 11, 2018
(North Ryde NSW, Australia)
I could not be more satisfied with the service of giftbasketsoverseas.com. My daughter is studying a semester abroad and I came across an article about sending gifts overseas. Valentine's Day was approaching and I was at a loss of what to do. I had just recently sent documents via the U.S. mail and it took 22 days to get there! What would a gift package take! I decided to try giftbasketsoverseas.com. I ordered some items. I explained that my daughter was in a dorm via chat and not only was given direction via the chat on how to send to her, but also was contacted by the person I chatted with to confirm everything. Then my daughter had a change in plans and I needed to get the gifts to her before the scheduled delivery. I contacted giftbasketsoverseas.com and asked if there was any way possible to have the items delivered that day. They said they would try and would let me know if they succeeded. Well, they succeeded and my daughter was thrilled with the gifts. The personal attention to my order, the quality of the gifts and their help in accelerating the delivery exceeded any expectations I had. Colleges should include this site in their informational packages for parents of students studying abroad.
• Reviewed by Lana T - February 12, 2018
(Lords Valley PA, USA)
Despite knowing about the advance ordering disclaimer, I ordered the gift on the 24th (from California) and was hoping to get it delivered on the 25th (to Belgrade). As soon as I placed my order one of their reps called me asking me to confirm the delivery address... I said fine but it'll have to wait until tomorrow because my int'l friend is asleep at the moment. I woke up the next day and my friend was in tears because she got the gift delivered. Figuratively speaking, I was floored. I couldn't believe that within a few hours they were able to figure out the delivery address and have it shipped to her. All of their reps are amazing and will go above-and-beyond in making sure you're a satisfied customer. In 30 years I have never experienced better customer service -- A+++ all the way.
• Reviewed by Ned - April 25, 2018
I ordered 3 Halloween hampers & was amazed at how wonderful they were. I am in London/UK & ordered them for delivery into the USA... the whole process & delivery went without a problem. Thank you so much!
• Reviewed by Maria Yianni - December 18, 2014