I work for a company with international clients. I called to confirm the quality and contents of the gift basket, submitted an order on a Friday and it was delivered in Korea early Tuesday morning. Excellent communication through the whole process. They even called me to confirm that the credit card I used on the order was mine!
• Reviewed by Elizabeth - December 22, 2015
It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!
• Reviewed by Andre T - April 11, 2018
(North Ryde NSW, Australia)
One very happy customer. Everything went smooth right from placing order, getting contacted by a customer Representative and delivery of the product.
Ordered "The Gifts of Heaven Holiday Assortment" to a friend in USA to surprise him on his birthday.. The gift was delivered on time and was exactly the same as shown in pic. I will definitely be back to buy more and recommend this service to all my friends and family. Wish Giftbasketsoverseas.com all the very best. Keep up the Great service.
• Reviewed by Soumya - January 11, 2017
(Waterloo NSW, Australia)
EXCELLENT SERVICE...DELIVERED ON TIME AND EVEN RANG ME HERE IN THE UK TO MAKE SURE I HAD PUT THE RIGHT DAY FOR DELIVERY AS I WANTED THE CHRISTMAS PRESENT DELIVERED EARLY.
I WILL CERTAINLY BE USING THIS SITE AGAIN...EXCELLENT SERVICE.
• Reviewed by ANGIE WARREN - November 04, 2017