It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!
Andre T - April 11, 2018
(North Ryde NSW, Australia)
I could not be more satisfied with the service of giftbasketsoverseas.com. My daughter is studying a semester abroad and I came across an article about sending gifts overseas. Valentine's Day was approaching and I was at a loss of what to do. I had just recently sent documents via the U.S. mail and it took 22 days to get there! What would a gift package take! I decided to try giftbasketsoverseas.com. I ordered some items. I explained that my daughter was in a dorm via chat and not only was given direction via the chat on how to send to her, but also was contacted by the person I chatted with to confirm everything. Then my daughter had a change in plans and I needed to get the gifts to her before the scheduled delivery. I contacted giftbasketsoverseas.com and asked if there was any way possible to have the items delivered that day. They said they would try and would let me know if they succeeded. Well, they succeeded and my daughter was thrilled with the gifts. The personal attention to my order, the quality of the gifts and their help in accelerating the delivery exceeded any expectations I had. Colleges should include this site in their informational packages for parents of students studying abroad.
Lana T - February 12, 2018
(Lords Valley PA, USA)
My son and two granddaughters live in Singapore. My son teaches school there. When he first went there, I sent a "have a great school year" basket. It has become a tradition to do this-over 10 years, now. The place where I usually go to send my son's annual ''have a great school year'' basket, told me they could not do it any more. I was frustrated, to say the least. I don't ''do'' computers-except what I HAVE to. But, I typed in-send a fruit basket to Singapore...this place is what I chose. I am SO glad I did. The communication was pleasant/professional, the basket was sent expediently, and it had all the things that were suggested. My son LOVED his ''have a great school year'' basket. I am extremely pleased with Giftbasketsoverseas, and shall use them again.
Ms. Esther - August 13, 2018
(Conway Arkansas, USA)
I have to tell you...you folks did a wonderful job. All the fruit was fresh and large and my son was thrilled to see fresh fruits. Thank you.
H. Fellows - September 12, 2015
(West Hartford CT, USA)