It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!
Andre T - April 11, 2018
(North Ryde NSW, Australia)
My son and two granddaughters live in Singapore. My son teaches school there. When he first went there, I sent a "have a great school year" basket. It has become a tradition to do this-over 10 years, now. The place where I usually go to send my son's annual ''have a great school year'' basket, told me they could not do it any more. I was frustrated, to say the least. I don't ''do'' computers-except what I HAVE to. But, I typed in-send a fruit basket to Singapore...this place is what I chose. I am SO glad I did. The communication was pleasant/professional, the basket was sent expediently, and it had all the things that were suggested. My son LOVED his ''have a great school year'' basket. I am extremely pleased with Giftbasketsoverseas, and shall use them again.
Ms. Esther - August 13, 2018
(Conway Arkansas, USA)
I'm a speechless! All I can say is Excellent service. It was my first time to use GiftBasketsOverseas.com and I'm truly satisfied by the great service and the on-time delivery. My wife who lives in Abu Dhabi, UAE is more than happy to see the unexpected gift for her birthday from me and that makes me happy too!
Farhan - July 07, 2017
It's great to find some online businesses who are able to provide a fast response by email and phone. I was able to call them even at 1 am and someone was always there to answer questions about my corporate order. My family has relatives in Italy and my husband is German, so we were lucky to find a place that delivered almost anywhere in Europe and US. Their prices are on a higher end, yet their customer service and speed of delivery was something I didn't mind paying for.
Deb - October 02, 2018