It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!
Andre T - April 11, 2018
(North Ryde NSW, Australia)
I have to tell you...you folks did a wonderful job. All the fruit was fresh and large and my son was thrilled to see fresh fruits. Thank you.
H. Fellows - September 12, 2015
(West Hartford CT, USA)
The service is simply excellent! I confess that I initially had several fears. But considering the positive reviews I decided to take the risk. I ordered a basket for Valentine's and it was delivered today to my husband who is working in Honduras (we're from Argentina). And he just called me very excited because he entered his room and found the gift. They delivered my gift promptly, right on time. And my husband said the gift was very cute. Also during these days their customer service constantly kept in touch with me to arrange the details. I recommend them without any hesitation.
Andrea Q - February 14, 2018
It took me three years, gifts across multiple countries and many impeccable fulfillment from GiftbasketOverseas to write this review. So u can understand what a nosy customer I am :). If they can satisfy me, trust me, you would be no exception. I always had a lot of "when to be delivered", "how to be delivered", "Digital proof", "last minute ordering" and what not. But I must appreciate the team for patiently giving me a hearing and delivering exactly the way I wanted, even on a Sunday at times. The entire team, communication and experience was wonderful.
I would recommend them to anyone wanting to send gifts to their near and dear ones across the globe. I am sure the giftbasketoverseas team will continue to do the great and efficient job that they are doing. You people are amazing. All the best !!! :)
I must also mention of the lady who delivered the gift to my friend in Croatia and whose name I don't recollect (sadly), but she was amazing too and brought smile on my friends face.. Nothing more that I could ask for. Cherish the experience.. Thank you :)
Rajesh - December 24, 2017