Thank you so much to the whole team. This is my first order with you and I am very impressed. You guys are true messengers.
I was quite sad when i was first told that the earliest you could deliver the flowers was the day after her birthday. I thought to myself.. I have paid for it already can't be bothered for a refund, so just go on with the delivery. I just thought better late than never. I was constantly updated of the progress from the time i placed my order online and it made me feel reassured.
I did not inform my daughter about the gifts. I was so shock when she sent me a message saying thank you for the flowers. They were delivered to her exactly ON her birthday. Not only that.. the delivery guy made his way to my daughter's classroom at the University despite the instruction of just leaving the flowers at the dormitory's reception. What a brilliant effort. The flowers were so lovely. A lot better than the pictures online. My daughter was so happy, took a selfie with her bouquet of flowers and made it her FB profile picture.
You guys ROCK! You made a personalized surprise across the miles.
You surprised both of us.
The chocolates were also received yesterday 30th.
Thank you so much. I will spread the nice experience and surely do this again.
EDELYN - October 02, 2015
It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!
Andre T - April 11, 2018
(North Ryde NSW, Australia)
I just wanted to let you know that I'm really glad to do business with you guys again. I've purchased from you outside of work as well and I'm amazed at the efficiency your company has. You can ship anywhere and on time. I ordered a gift basket for my father in California about three days before US thanksgiving and the basket made it on time! And I know that when I need to ship baskets internationally under tight deadlines, you guys can get it done. Truly. We've used other companies before where gifts containing fruits, wine, cheese, or even chocolates where held up at customs or the packages 'never' arrived. It's great to know that with your company, the baskets will arrive and I can just move on to other tasks.
Adam - December 05, 2018
Even though I did not give GiftBasketoverseas 3 full business days to deliver to Brazil, they made an extra effort to get the gift on time for my mother-in-laws birthday. I was doubtful they could do it, but they came through fantastically providing regular updates and a courtesy email upon delivery. My wife said that my mother-in-law cried when she received the gift and said that the presentation was beautiful. They definitely exceeded expectations.
Paul S - July 17, 2014
(Greenwich CT, USA)