It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!
• Reviewed by Andre T - April 11, 2018
(North Ryde NSW, Australia)
I have placed several orders for baskets to be delivered to Split, Croatia and I have been thoroughly impressed with the service and customer support received. The gifts have been delivered exactly when requested and have been an exact match to those pictured on the website. I would highly recommend giftbasketsoverseas to anyone wishing a delivery of flowers, chocolates etc to loved ones overseas. Order with complete confidence in their ability to deliver!!! Well done team! I shall be using your services again.
• Reviewed by Danny Cetin - May 05, 2017
(Carrum Downs, Victoria, Australia)
I was very hesitant to use an unknown online process after several bad incidents in the past but I was so very happy with the results. The service was efficient and the contact from staff was fast and courteous. I was reassured when the ladies at GiftbasketsOverseas immediately noted the special delivery address and the fact that it was for my 90 year old Aunties Birthday. Auntie was surprised and teary at receiving such a wonderful basket and flowers. She was overwhelmed and the envy of her peers and fellow residents. Thank you so much for helping me celebrate a special lady. I can't recommend you highly enough.
• Reviewed by Nely Freeman - June 13, 2016
All good they loved it. Thank you and the team very much for your help and going the extra yards for us especially as it did get a bit tricky for a while. Will definitely recommend your company.
• Reviewed by Jon M. - September 23, 2015
(Brisbane QLD, Australia)