Anti-Fraud Phone Verification

Anti-Fraud Phone Verification for First-time Customers

When you place your first order with GiftBasketsOverseas.com, your security and privacy are our utmost concerns. That’s why we use the latest in online security protocols and consistently engage in procedures designed to protect you from credit card fraud. Just one of these procedures is our Anti-Fraud Phone Verification for First Time Customers. When you place your first order with us, we will give you a quick, courteous phone call - just to make sure it’s really you using your credit card. The process is fast and easy - we can normally verify your order within 24 hours - and it keeps you safe.

If you’d like to know more, keep reading. Below are the answers to some of the most common questions we receive about our phone verification policy.

FAQ:

1). I shop online often and none of the other companies call me to verify the order. Why do you call?

As you may be aware, we service over 200+ countries worldwide. This exposes us to a large amount of attempted credit fraud orders because most senders are sending a gift to an address different from their billing address. In order to prevent fraud, our staff may ask a number of security questions that allow us to verify your identity and ensure that the person who placed the order is truly the card holder, thereby protecting the transaction security, your credit card account, and your privacy.

2). I have ordered from you in the past, so I am not a first time customer. Why did you call me again?

Our database uses a complex check of your past order history. If you spelled your name differently or there are changes in your email or billing address, we may need to verify your order again to ensure that you are the legitimate credit card holder.

3). What criteria do you use to verify orders against fraud?

Our system uses over 30 various proprietary criteria to check against credit card and PayPal fraud and to ensure that every order is authorized by the actual credit card holder. When necessary, we may contact the credit card’s issuing bank or other financial institution to ensure that the transaction was authorized by the card holder.

4). When you verify my credit card number, why do you ask for the first six digits of the number - another company verified the last four digits?

Verifying the first six digits of your credit card number is a more accurate way to ensure that an order was placed by the actual card holder. The first six digits also allow us to verify the type of credit card that is being used. Verifying credit card numbers this way assures even more strongly that your credit card and your order are secure.

5). How can I ensure that the caller is your company’s representative?

Our representative can provide you with your order invoice number and all recipient details, as well as the billing address you specified in the order. While you may be asked to verify some digits of your credit card number - our representative will never ask you to provide your complete phone number as part of verification. If you have doubts: you are welcome to call back at any of the published numbers: http://www.giftbasketsoverseas.com/contact_us.php

6). I feel uncomfortable answering security questions. Can I cancel my order?

Certainly: you are welcome to cancel your order prior to shipment. To do so - you can send an email to our customer service department: info@giftbasketsoverseas.com and provide the reasons for cancellation. We will confirm the cancellation within 24 hours or call you to confirm over the phone.

7). What if you are unable to reach me over the phone? Will my order be delayed?

We are normally able to quickly complete the verification and process your order; however, if we are unable to reach you within one (1) day of placing your order, the shipment of your order maybe delayed.

We will attempt to reach you 2-3 times within 24 hours after you place your order. If we are unable to reach you, we will send you an email requesting that you call us as soon as possible. Please return our call or respond by email as soon as possible to avoid delays in processing your order.

8). Can you waive the phone verification procedure?

While in some cases we are able to waive our anti-fraud verification procedure using the data available, it’s not always possible. If this is possible, we will certainly not bother our client with a phone call.


9). Where on your website can I find more information about your company’s verification policy?

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