"It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!"
Reviewed by Andre T - Rating: 4.6 North Ryde NSW, Australia
"Giftbasketsoverseas constantly keeps you updated, and uses secure methods to ensure the basket gets to the destination. There is a wide assortment of gifts from which to choose at whatever price range you need. They deliver quickly, let you know if there may be a delay, and follow up to ensure your satisfaction."
Reviewed by Anthony K - Rating: 4.5 San Fernando, Philippines
"Best Service Ever! Our son is in Spain for a semester and got quite sick - had to take himself to the hospital, get antibiotics, had no one to take care of him. So I found Gift Baskets Overseas online, ordered a healthy breakfast basket, paid with PayPal and crossed my fingers that it wasn't a scam. Not only is it legitimate, but when I didn't have a landline to give them for him they tracked one down (and sent it to me so I'd have it too) and when I gave them an incomplete address (because that's all I had), they tracked that down too. My son got his basket and I'm amazed that service like this still exists. Awesome, awesome, awesome.
Reviewed by Betsy B - Rating: 4.8 Arlington MA, USA
"I am extremely happy ! The order I placed was delivered today to my family in Tuscany ! This was the first time I dealt with Giftbasketoverseas.com so I was a little reluctant, but very hopeful it will work. They delivered it promptly, just as requested, today, at the right address of my brother's house. I think they were too thrilled about it and decided to check it later so they did not notice my card, I will check again with them tomorrow, for it's got its rightful place: under the Christmas tree along with the rest of the gifts ! :)
Reviewed by Mara B. - Rating: 4.3 Canada
"All good they loved it. Thank you and the team very much for your help and going the extra yards for us especially as it did get a bit tricky for a while. Will definitely recommend your company."
Reviewed by Jon M. - Rating: 4.7 Brisbane QLD, Australia