"It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!"
Reviewed by Andre T - Rating: 4.8 North Ryde NSW, Australia
"I had a last minute idea to send my friend in Belize a birthday gift basket. As a first time customer, I am delighted with the service. It was delivered right on time and my friend loved it. I especially loved the handwritten note with my message that was included because it gave the basket a personalized touch, as if I'd written it myself. I will definitely be using this company again."
Reviewed by Dinorah Blackman - Rating: 4.9 Panama
"We are really impressed by your service and prompt delivery and our family in the UK are to quote "extremely grateful for their lovely gift"
Reviewed by Jeff Colley - Rating: 4.8 Perth, Western Australia
"Birthday Gift Absolutely fantastic! Excellent customer service, on time delivery. My boyfriend lives in the Netherland Antilles and I searched high and low to find a company that would deliver exactly what I wanted. I love that local products are used to everything arrives fresh. My boyfriend was THRILLED to received his huge basket of wine, cheese and chocolate. THANK YOU!"
Reviewed by Whitney - Rating: 5 Utah, USA
"I would like to thank you for the gift that surprisingly over-shocked my fiancee when he came into his room, it was already there... he was even so boastful taking picture and sending it to me thinking it was from the hotel like a giveaways since Chinese new year was just over, and a told him to go over if there was a note... he was even more shocked when he saw the line 'Hi babe' and made him curios how could it be from the hotel? Later he just knew, it was from me..so cute and I'm really happy he was so surprised and really making his day even when I am away ;)..thanks gift baskets overseas, thanks for making our valentines day & our upcoming 2nd yr anniversary possible for us... it was really great indeed.. Warm greetings, Elvira"