"It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!"
Reviewed by Andre T - Rating: 4.5 North Ryde NSW, Australia
"This was the first time we worked with the company and the experience was great. We are in South America and we sent gifts to several countries. We were afraid that we would not be able to control the delivery and/or the situation, so we repeatedly sent inquiries. We received immediate response to all our questions and doubts, we were informed of every package delivered or processed, and the corporate specialist that we worked with was very accurate, kind, helpful and professional, I highly recommend them. It is a serious and responsible company."
Reviewed by Cecilia Isasa, NETCOM - Rating: 4.1 Montevideo, Uruguay
"Mike called me today, all emotional and showed me the basket over Skype. He just returned from his business trip in NYC and found the gift at his door steps! I selected the exact gift he wanted, he is happy as a kid. Thank you!"
Reviewed by Irina - Rating: 4.9 Moscow, Russia
"I recently ordered flowers from Gift baskets overseas for a co-worker of mine in Singapore. Ordering from the US I wasn't sure what to expect. Well let me tell you what to expect is nothing short of EXCELLENCE! The recipient was so delighted she took a picture of the flowers to send to me. I was never so pleased with anything in my life. They were beautiful, reasonable, and the customer service I received was outstanding. Do yourself a favor if you need to order something for overseas use this vendor."
Reviewed by Schaumburg - Rating: 4.9 IL, USA
"I am extremely happy ! The order I placed was delivered today to my family in Tuscany ! This was the first time I dealt with Giftbasketoverseas.com so I was a little reluctant, but very hopeful it will work. They delivered it promptly, just as requested, today, at the right address of my brother's house. I think they were too thrilled about it and decided to check it later so they did not notice my card, I will check again with them tomorrow, for it's got its rightful place: under the Christmas tree along with the rest of the gifts ! :)