"It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!"
Reviewed by Andre T - Rating: 4.2 North Ryde NSW, Australia
"I was very hesitant to use an unknown online process after several bad incidents in the past but I was so very happy with the results. The service was efficient and the contact from staff was fast and courteous. I was reassured when the ladies at GiftbasketsOverseas immediately noted the special delivery address and the fact that it was for my 90 year old Aunties Birthday. Auntie was surprised and teary at receiving such a wonderful basket and flowers. She was overwhelmed and the envy of her peers and fellow residents. Thank you so much for helping me celebrate a special lady. I can't recommend you highly enough.
Reviewed by Nely Freeman - Rating: 4.8 Australia
"I requested a basket that contained a wine bottle to be delivered in Norway. It is the first shop that could do it, and my boyfriend received a very good Spanish wine from La Rioja. The shop did all its best to contact a local shop in Norway in order to fulfill my wishes, since Norway has alcoholic restrictions. Since the very beginning of my order the shop kept me informed by phone about the order, and I live in Spain! My boyfriend received the package with chocolates and a rose, on time and he was really suprised and very touched. Thank you Gift Baskets Overseas to help me to make happy a person. "
Reviewed by Liliana - Rating: 4.6 Barcelona, Spain
"The best customer service, good selection of products, good quality and freshness, deliveries on time... What else do we need? My boyfriend lives in Amsterdam, The Netherlands, and he were very surprised and pleased when he recieved the gift, a beautiful basket filled with fresh fruits and champagne :-) Thanks Gift Baskets Overseas!"
Reviewed by Marcia F. - Rating: 4.3 Dominican Republic
"Requested a gift basket to be delivered to my wife in Kenya a day before valentines and despite the notice on the website of no guarantees of delivery, my order was able to arrive on time. Also I appreciated the call I got after placing the order and how the staff was supportive to ensure my order arrived on time. Would def recommend GiftBasketsOverseas to anyone wishing to send a gift to a loved one."