"It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!"
Reviewed by Andre T - Rating: 4.3 North Ryde NSW, Australia
"Used their service for the first time and was immediately impressed by their professionalism (received a phone call soon after order was placed to confirm details) and the subsequent delivery of my gift (To Split, Croatia) was as requested. The gift itself was exactly as described and pictured in the catalogue and of the highest standard. Would highly recommend to anyone requiring overseas gift delivery."
Reviewed by Danny - Rating: 4.8 Australia
"I found Gift Baskets Overseas doing an online search and I can tell you - they are fantastic. Our son is overseas in the Czech Republic and I wanted to surprise him for his birthday - 21st - and everything that Gift Baskets said they would do - they did. They went above and beyond the call of duty to ensure that this gift was received by my son. It was so important to us and they realized it. I would recommend Gift Baskets overseas for anyone who wants exceptional gifts with exceptional service. And in today's world it is very hard to find businesses along with intelligent customer service that take responsibility and truly care! Thank you so much!!! "
Reviewed by P.T. Lopez - Rating: 4.9 New Zealand
"I have had a email from her son Stan and said that Madeleine was thrilled with the arrangement of roses for her 91st birthday.
Thank you again for your service."
Reviewed by Kathy P - Rating: 4.6 Queensland, Australia
"Thank you for the wonderful service you provided in sending the flower gift basket that I ordered. Not only did the flowers arrive at the time requested, but I also learned that they were absolutely Gorgeous."
Reviewed by Shirley B. - Rating: 4.4 Shreveport LA, USA