"It is in difficult times that you really know the character and quality of people. The same applies to business and companies.
There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!"
Reviewed by Andre T - Rating: 4.5 North Ryde NSW, Australia
"I have to tell you...you folks did a wonderful job. All the fruit was fresh and large and my son was thrilled to see fresh fruits. Thank you."
Reviewed by H. Fellows - Rating: 4.4 West Hartford CT, USA
"I am extremely happy ! The order I placed was delivered today to my family in Tuscany ! This was the first time I dealt with Giftbasketoverseas.com so I was a little reluctant, but very hopeful it will work. They delivered it promptly, just as requested, today, at the right address of my brother's house. I think they were too thrilled about it and decided to check it later so they did not notice my card, I will check again with them tomorrow, for it's got its rightful place: under the Christmas tree along with the rest of the gifts ! :)
Reviewed by Mara B. - Rating: 4.3 Canada
"You don't need to improve anymore.
The whole experience was perfect.
From the website to the delivery.
100% Professional. THANK YOU."
Reviewed by Jorge V - Rating: 4.5 Buenos Aires, Argentina
"This was the first time we worked with the company and the experience was great. We are in South America and we sent gifts to several countries. We were afraid that we would not be able to control the delivery and/or the situation, so we repeatedly sent inquiries. We received immediate response to all our questions and doubts, we were informed of every package delivered or processed, and the corporate specialist that we worked with was very accurate, kind, helpful and professional, I highly recommend them. It is a serious and responsible company."
Reviewed by Cecilia Isasa, NETCOM - Rating: 4.9 Montevideo, Uruguay