online gift delivery worldwide     or try our Service Locator | USA | UK | Germany | Canada | Mexico | Japan | Australia | Brazil | A-Z

Frequently Asked Questions

Frequently Asked Questions

Shipping & Delivery
Ordering Procedures
How to Order
Delivery Status / Confirmation
Additional Services
Privacy and Security
Corporate Orders

Ordering Procedures (see answers)
  • Where do you deliver to?
  • I want to send a gift or flowers somewhere that's not listed.  Is this possible?
  • What is the delivery fee for an unlisted location?
  • Is it possible to contact the gift agent in my selected city of delivery?
  • Can I add to an existing order?
  • When do you deliver?  Can you guarantee a specific time of delivery?
  • Why do you charge my credit card in advance of delivering my order?
  • Can you deliver to an address without a phone number? 
  • What happens if my selected recipient is not at home?
  • Are you able to verify an address for me?
  • I would like to add an item to my order.  Can you help me?
  • How do I place an order for a surprise delivery?
  • Can you deliver to a Hotel, Hospital, Church or other non-traditional locations?

How to order (see answers)
  • How can I place an order online using your website ?

Status of Delivery and Confirmation (see answers)
  • How do I receive confirmation of delivery?
  • I see that your Order Tracking page still shows that my order is In Process, but the delivery time has passed in my selected city.  Is there something wrong with my order?

Additional Services (see answers)
  • Can I attach a personalized note to the Gift Card? 
  • I would like to send a customized gift: can you help me?
  • Can I send you my own picture to be attached to the order?

Privacy and Security (see answers)
  • Is my order information private?
  • How secure is my information?
  • Does GiftsBasketsOverseas.com share my personal information?
  • I would like to place my order by phone rather than over the Internet.  Whom should I call?

Send Gifts to 200 Countries in 3 Easy Steps


Step 1: Delivery Location   Step 2: Occasion   Step 3: Date
      Find gifts for overseas delivery

ANSWERS

Shipping and Delivery

  • How do you deliver gifts to the overseas locaton ?

In most locations in European Union, Australia, USA and Canada we deliver using mail services such as FedEx, DHL, TNT, UPS, USPS. In other locations where mail services are not as fast or reliable such as Eastern Europe, Russia & CIS and countries of South-East Asia we often deliver using a local accredited courier.

  • How long does it take to deliver ?

Delivery time varies based on the location and can be between 1 and 5 business days. In most locations we are able to deliver within 3-4 business days. Please see our delivery times by country.

  • Do you deliver wine & alcohol to all of your serviced locations ?

We can deliver wine and alcoholic beverages in any locations, except where prohibited by law.
We are currently unable to deliver baskets containing alcohol in the following countries: Sweden, Finland, United Arab Emirates, Saudi Arabia and other countries in Middle East where the alcohol delivery is prohibited.

Due to local ordinances, in the United States we are unable to deliver alcohol in the following States: AK, AZ, CA, CO, CT, DC, FL, HI, ID, IL, IN, IA, LA, MI, MN, MO, NE, NV, NH, NM, NC, ND, OH, OR, SC, TX, VT, WV, WI, WY. Additionally, you must be 21 years and older to purchase gift baskets containing wine. Adult signatures are required on all wine shipments.

ATTENTION regarding shipping to APO/FPO (military) addresses:
No alcohol is allowed to be shipped via military mail.

 

 

 

Ordering Procedures

  • Where do you deliver to?
See our complete list of cities, listed by country.
  • I want to send gifts somewhere that's not listed.  Is this possible?
We deliver gifts anywhere to Europe, Northern America, Asia, Oceania, Middle East and Caribbean: to 200 countries Worldwide.  If your desired destination is not on our list, then that most likely means that we will need to charge an extra fee for distant delivery.  Please contact us and we will gladly handle any and all the questions you might have.  The amount of our distant delivery fee will vary according to the exact distance, weather, and geographical conditions.  
  • What is the delivery fee for an unlisted location?
Most of our unlisted locations have a delivery fee that ranges from $20 to $39 USD.  Please contact us to inquire about the delivery possibility for a specific location.  After that, you can order on-line.   
  • Is it possible to contact the gift delivery office in my selected city of delivery?
Actually, all of our customer service is conducted via e-mail or phone by customer support representatives from our international offices.  Our trusted representatives will pass on any and all the special instructions to our gift delivery agents and florists in your selected city of delivery.     
  • Can I add to an existing order?
For our customers' protection, we do not store any of your billing information on our servers.  Your credit card or PayPal information is deleted immediately after we complete your order, which means that we cannot charge your credit card again for any reason.  However, it is still possible to make changes to your order: all you need to do is contact us and we will help you make any changes necessary.  All that will be required is the re-submission of your payment information using a shorter form which we'll send you by email (additional payment over the phone is also possible).  
  • When do you deliver?  Can you guarantee a specific time of delivery?
We deliver between 9 am and 9 pm in most serviced locations, local time.  However, we can certainly try to make exceptions if you have a special request in advance. 
  • Why do you charge my credit card in advance of delivering my order?
When you press the "Submit" button, you are authorizing us to charge your credit card in real time.  After ordering, you will receive an e-mail notification from VeriSign, our secure payment provider.  If you would like to place your order in advance and wait to charge your credit card, please place an Offline Order and contact us so that we can charge your credit card then.  Please be aware, however, that we need to charge your credit card at least 1 business day in advance of delivery.  
  • Can you deliver to an address without a phone number?
We can always attempt to contact your intended recipient in order to arrange the delivery, but if there is no phone number or if a phone number is not provided, we cannot guarantee the delivery on the date you request.   
  • What happens if my selected recipient is not at home?
If your intended recipient is not at home, you have a few options.  We can leave your gift at the door or with neighbors, we can place a note with our local phone number on the recipient's door, or we can attempt a re-delivery for an additional fee.  Please note that if the delivery location is an apartment building, it is not suggested to leave the gift at the door. Please  contact us with questions, or please specify delivery instructions in Comments/Order Details field when you place your online order.  
  • Are you able to verify an address for me?
We can certainly validate your specified address by sending over a local courier, for a cost of $40 USD.  To utilize this special service, please pay on-line with a credit card or contact us for payment instructions.  Please note: if we are unable to deliver because of an incorrectly specified address, we will apply your payment to cover communication fees, courier fees, and materials costs.  We will automatically subtract $40 USD or 40% of your order total—whichever is greater—if we are able to reuse the gift basket, or we will keep the entire amount if we are not able to reuse the incorrectly delivered materials or perishable goods.  
  • I would like to add an item to my order.  Can you help me?
For your protection, we do not store your credit card information on our server. The information is deleted after the transaction has been completed. Consequently we cannot charge your credit card again later. It is still possible to make changes and to add an item to your order later but you would need to resubmit your credit card information. Contact us and we will solve this problem.  
  • How do I place an order for a surprise delivery?

If you would like us to make a Surprise Delivery without us calling or contacting your intended recipient in advance, please make sure to request this in the Comments field of the order form.  When our representatives process your order, they will make sure to schedule the delivery without disclosing your name or the contents of the gift being delivered.  Please note that we cannot always ensure that your intended recipient will be at home at the time of delivery.  If we need to make multiple attempts at delivery, we can no longer guarantee the liveliness of your flowers or other perishable items. We may also ask you to pay additional delivery fees to cover extra trips to the delivery address. In summary Surprise Delivery is not a recommended way to order due to the reasons described above.

  • Can you deliver to a Hotel, Hospital, Church or other non-traditional locations?

Absolutely: with GiftBasketsOverseas.com we’re dedicated to making it easy for you to send luxury gifts anywhere in the world, even when your recipient is in a non-traditional place such as a cruise ship, hospital, at school, or even at church. Learn more.

 

 

 

 How to Order (detailed instructions)

  • Select an item you would like to order by browsing our catalog: by category, recipient, occasion or budget.
  • Review and Select all desired product options (greeting card, wrap, picture of delivery etc.), then add product to cart by clicking:  at the bottom of the product page. Please note: you can add more than one product to the cart.
  • After you completed adding products to the cart Click:  button.
  • Make sure everything is correct in the shopping cart as expected and click:  button at the top right area of your screen.
  • If you are a NEW CUSTOMER – please click  on the left. Otherwise you can enter your past order number or name/zip code combination and your previous orders will be recalled.
  • Fill out the order form, which includes recipient information and billing address. Click Verify Order at the bottom of the page
  • Review all of the order details, choose one of the payment methods and complete the order. Shortly after making payment you will receive an email confirmation from us. Please contact us over the phone if you do not receive such email message (please make sure that our email address 'info at GiftsBasketsOverseas.com' is white-listed and not blocked by anti-spam software or your internet provider).

Please see our How to Order page for more detailed instructions

 

 

Status of Delivery and Confirmation

  • How do I receive confirmation of delivery?
At the end of your specified delivery day (US time), our local offices will send an electronic confirmation of delivery to your e-mail address.  In some cases, it may take up to 24 hours to deliver your confirmation, as some of our local offices are rather remote.  If your order is delayed for any reason, we will certainly notify you via e-mail or by phone.  
  • I see that your Order Tracking page still shows that my order is In Process, but the delivery time has passed in my selected city.  Is there something wrong with my order?

Don't worry!  Sometimes it can take up to 24 hours to send our electronic confirmation of delivery.  More often than not, our order status database is updated within 4 to 6 hours of your delivery.  Some of our more remote locations do not yet have access to the Internet, so just hang in there and be patient with us.  All our updates are done by hand to ensure proper attention to detail, so please just check again in a few hours.   

  • Why does not your Order Tracking page provide the tracking code of a shipping company?
  • We do not always use the shipping companies to deliver the gifts. In some cases your gift can be scheduled for delivery with a local courier. You can always contact us to inquire about the status of your order and we'll be happy to assist you.

     

     

    Additional Services
    • Can I attach a personalized note to the Gift Card? 

    Of course you can attach a personalized note to any Gift Card ordered with your gift.  Just place your order: after you specify the address information at checkout, you will have a chance to type in the text of your note.   

    • Can I add my company’s logo?

    Absolutely! You can include your company’s logo, slogan, and other branding materials for FREE, printed on the gift card that comes with each order. Learn more about adding your logo to gifts here.

    • How do I incorporate my company’s logo?

    Send your high quality (300 dpi) .JPEG, .PNG, or .TIFF files along with your order. Please allow an additional 7 business days from the date of payment, in addition to regional shipping times, for deliveries logo printing.  See more about how it works here.

    • I would like to send a customized gift: can you help me?
    Absolutely!  You are more than welcome to request personalized gifts for delivery.  We can accommodate most requests as long as the items are locally available. This includes: Custom Gift Baskets, Gift Certificates, Toys, Movie / Theater Tickets, Electronics or Jewelry. Please contact us for more details.  
    • Can I send you my own picture to be attached to the order?
    Yes, you can send us a digital picture of yourself via e-mail and we will print it on a color printer for delivery with the order.  The cost of this service is $5.00 USD per single photo.  Please, specify your order number in your e-mail.

     

     

    Privacy and Security

    • Is my order information private?
    Any information you provide GiftsBasketsOverseas.com is considered private information and will not be shared.  This includes your name, address, phone, e-mail address, and credit card information.  The name and address of your intended recipient is shared with our local florists, but with no one else.  For security reasons a copy of your credit card information or PayPal account information is not stored on our database, which makes it impossible for hackers to steal.  
    • How secure is my information?
    As soon as you place an order, you are redirected to VeriSign, a secure order form.  By choosing this level of security, we are able to establish a secure connection between your computer and our server.  Using Secure Sockets Layering (SSL), an advanced encryption technology used to protect the storage and transfer of your data, we are able to keep your personal information from unauthorized parties.  Your order remains encrypted until it is safely behind the firewall of our order-processing center.  A copy of your credit card information or PayPal account information is not stored on our database, which makes it impossible for hackers to steal.  
    • Does GiftsBasketsOverseas.com share my personal information?
    In rare instances the private information you provide GiftsBasketsOverseas.com may be shared with the appropriate law enforcement officials or investigative authorities if we believe that such action is necessary to:
    • comply with the law;
    • stop credit card fraud;
    • protect against misuse of our website;
    • protect the personal safety of our site users or the public.
    The purpose of this disclosure would be solely to identify, contact or bring legal action against anyone who would attempt to cause injury to another's rights or property.  
    • I would like to place my order by phone rather than over the Internet.  Whom should I call?
    You can either fax your completed order form to our US fax number: 1-646-200-5794, or you can prepare your order online and click "Order Offline" upon completing your order.  After this, we will contact you to complete your transaction over the phone. 



    Please review our Corporate FAQ page for answers about our business gift services.