Delivery Policy

We here at GiftsBasketsOverseas.com understand that when you place an order, you expect your gifts to be delivered in a timely fashion.  Our delivery policies, along with an explanation of how we process your orders, are all listed below.

Delivery Area and Shipping Costs
Delivery Status Notification
Gift Delivery Times
Incorrect Recipient's Information
Transaction Verification
Holiday Delivery Information
Special Delivery Locations
Easy Returns
Substitution Policy
Cancellation Policy
100% Satisfaction Guarantee

Delivery Area and Shipping Costs
We deliver to all major cities and towns of the serviced countries.  If you do not see the country you are looking for in the list of serviced locations we can still deliver there from our regional center. Please feel free to contact us if you are unsure whether we service specific location.

Delivery Status Notification
It is easy to inquire as to the status of any existing order by contacting GiftsBasketsOverseas.com. Please have your order number on hand for quick service.  If we have any difficulties with your order, we will contact you by telephone and/or e-mail. 
Please allow us a minimum of 2 business days to process your order for gift delivery to a choosen destination.
In many countries however, we do offer next-day delivery.  Please see list of serviced countries to send Gift Internationally. for a specific information regarding time it takes to deliver.
We cannot guarantee deliveries on Sundays or on legal holidays, so please make sure that your order information is accurate and complete in order to avoid any delays in delivery.

Gift Delivery Times
Our deliveries are typically made throughout the day, into the evening hours.  We can deliver as early as 9:00 am or as late as 10:00 pm.  However, we are currently unable to guarantee gift delivery requests  for a specific time or for a certain time period.  We can certainly take requests for a morning or an evening delivery, but at this time we can't guarantee a delivery time.  Stick with us!  We'll keep you posted! Here's how we schedule deliveries:  we will call your intended recipient first in order to arrange a delivery time.  If the recipient is not at home at the time of delivery, we will either:
  • Leave the gift basket with a neighbor and attach a note to your recipient's door stating the name of the person who accepted the arrangement on their behalf, or
  • Leave a note on your recipient's door asking them to call our florist's shop to arrange the most convenient time for re-delivery.

If your intended recipient is going to be at work on the day of your scheduled delivery, may we suggest sending the arrangement to the workplace.  Please keep in mind: an incomplete or incorrect address or phone number may delay delivery.

 

Incorrect Recipient Information
If delivery could not be done because of an incorrectly specified recipient's address (and correct phone number of a recipient was not provided), GiftBasketsOverseas.com will not be responsible for delivery delays or failure, therefore no refund will be allowed. We therefore highly recommend you to specify recipient's phone number to ensure timely delivery.

If recipient is moved away or is unable to receive the gift at the location within 2 business days after attempted delivery: the shipment will be returned or destroyed, so no refund will be possible.


Transaction Verification
Each order must undergo a detailed verification to ensure that transaction is secure and to protect your financial information.
If we are unable to reach you or you fail to provide a required information in a timely manner: your order may be delayed.
Please note: your order will not be shipped until your financial information is verified by our anti-fraud team.


Holiday Delivery Information
Due to our increased volume of floral and gift orders being delivered during peak holiday periods, most gift delivery agents require flexible delivery dates during these times. For this reason we cannot offer same-day or next-day delivery during the following major floral holiday periods:  Valentine's Day, Christmas, Mother's Day, New Year's Eve, or Easter.

 

Special Delivery Locations
Sometimes your recipient isn't conveniently at home or the office. With GiftBasketsOverseas.com we’re dedicated to making it easy for you to send luxury gifts anywhere in the world, even when your recipient is in a non-traditional place such as a hotel, cruise ship, the hospital, at school, or even at church.

When we make deliveries to special locations such as schools, churches, hotels, hospitals or other restricted offices, it is often the case that our couriers are not allowed into these facilities to deliver the gift directly to the recipient; such deliveries will be made to the reception desk and passed onto your recipient from there. Please note that while these deliveries have a very high success rate, we cannot always verify that your recipient has received the gift - especially if they don't speak English or if we do not have a working phone number for them - and we cannot be held responsible for issues that occur with the gift once it has been delivered to reception. Learn more.


Easy Returns
You or a gift recipient may return new, unopened items sold by Gift Baskets Overseas within 5 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Please contact us for complete instructions on how to return a product to our closest warehouse.

Substitution Policy
Occasionally minor substitutions can be made to your gift baskets due to product unavailability for urgent orders OR orders sent to remote locations. Please review our Gift Substitution Policy to learn more.


Cancellation Policy
For all regular items from our catalog: we are able cancel your order anytime as long as your order is not yet procured for shipment. If any internal expenses occurred while processing your order: the cancellation fee up to 25% will apply. Custom orders can not be canceled if the items were already sourced from our distributor.

PLEASE NOTE: We will only be able to cancel orders placed for delivery between December 5 and December 31 within 1 hour of receiving the order. This is because of the fact that orders are processed for shipment in a very timely manner and we'll be unable to issue a refund for such orders.


100% Satisfaction Guarantee
At Gift Baskets Overseas, we know the joy of gift-giving and receiving - we love the moment the gift arrives just as much as you do. That's why it's our mission to make sure your gifts can go anywhere, anytime, and why we make your shopping experience our top priority. We strive to get it right the first time. For more details please see our 100% Satisfaction Guarantee Policy.

Have concerns? - Please review our Customer Testimonials, BBB Rankings