If your intended recipient is going to be at work on the day of your scheduled delivery, may we suggest sending the arrangement to the workplace. Please keep in mind: an incomplete or incorrect address or phone number may delay delivery.
Calling Recipient to Arrange Delivery
Incorrect Recipient Information
If delivery could not be done because of an incorrectly specified recipient's address (and correct phone number of a recipient was not provided), GiftBasketsOverseas.com will not be responsible for delivery delays or failure, therefore no refund will be allowed.
Most of our orders are handled by a 3rd party shipper such as DHL, FedEx, UPS or others, so whenever the address is incorrect: updates in their systems & rerouting may potentially delay delivery by 1-3 business days OR lead to a complete delivery failure (when the product shelf life no longer allows for delivery delay).
We therefore highly recommend you to double check the address & specify a working recipient's phone number to ensure timely delivery.
If recipient is moved away or is unable to receive the gift at the location within 2 business days after attempted delivery: the shipment will be returned or destroyed, so no refund will be possible.
Each order must undergo a detailed verification to ensure that transaction is secure and to protect your financial information.
If we are unable to reach you or you fail to provide a required information in a timely manner: your order may be delayed.
Please note: your order will not be shipped until your financial information is verified by our anti-fraud team.
Holiday Delivery Information
Due to our increased volume of floral and gift orders being delivered during peak holiday periods, most gift delivery agents require flexible delivery dates during these times. For this reason we cannot offer same-day or next-day delivery during the following major floral holiday periods: Valentine's Day, Christmas, Mother's Day, New Year's Eve, or Easter.
Special Delivery Locations
Sometimes your recipient isn't conveniently at home or the office. With GiftBasketsOverseas.com we’re dedicated to making it easy for you to send luxury gifts anywhere in the world, even when your recipient is in a non-traditional place such as a hotel, cruise ship, the hospital, at school, or even at church.
When we make deliveries to special locations such as schools, churches, hotels, hospitals or other restricted offices, it is often the case that our couriers are not allowed into these facilities to deliver the gift directly to the recipient; such deliveries will be made to the reception desk and passed onto your recipient from there. Please note that while these deliveries have a very high success rate, we cannot always verify that your recipient has received the gift - especially if we do not have a working phone number for them - and we cannot be held responsible for issues that occur with the gift once it has been delivered to reception or front desk. Please make sure that recipient is allowed to receive packages at that facility and confirm that recipient is known there by the name you specified in the order form. We'll be unable to take responsibility for delivery delay or failure due to recipient's organization declining to accept the gift. Learn more.
Gift Packaging & Containers
Gift packaging type varies based on delivery location and season. Gift may arrive in a traditional gift basket, gift box or a wooden chest (all subject to regional availability) and carton-packed for shipping (when required). We reserve the right to substitute the basket type, bow & wrap color at the local designer's discretion and holiday theme.
You or a gift recipient may return new, unopened items sold by Gift Baskets Overseas within 5 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Please contact us for complete instructions on how to return a product to our closest warehouse.
Occasionally minor substitutions can be made to your gift baskets due to product unavailability for urgent orders OR orders sent to remote locations. Please review our Gift Substitution Policy to learn more.
For all regular items from our catalog: we are able cancel your order anytime as long as your order is not yet procured for shipment. If any internal expenses occurred while processing your order: the cancellation fee up to 25% will apply. Custom orders can not be canceled if the items were already sourced from our distributor.
PLEASE NOTE: We will only be able to cancel orders placed for delivery between December 5 and December 31 within 1 hour of receiving the order. This is because of the fact that orders are processed for shipment in a very timely manner and we'll be unable to issue a refund for such orders.
GiftBasketsOverseas.com complies with all state and local laws in each country of delivery. We act as your agent in purchasing and securing delivery of your gift in accordance with applicable local law. All orders are fulfilled and delivered by licensed retailers. Void where prohibited. Minors are forbidden by law to receive or send liquor, beer or wine. The alcohol restrictions vary by country of delivery (view published Minimum Legal Drinking Age on ProCon.org for more information).
Please review our Terms & Conditions regarding Copyright & Disclaimer of Warranties and Limitation of Liability.
100% Satisfaction Guarantee
At Gift Baskets Overseas, we know the joy of gift-giving and receiving - we love the moment the gift arrives just as much as you do. That's why it's our mission to make sure your gifts can go anywhere, anytime, and why we make your shopping experience our top priority. We strive to get it right the first time. For more details please see our 100% Satisfaction Guarantee Policy.
Have concerns? - Please review our Customer Testimonials, BBB Rankings