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"It is in difficult times that you really know the character and quality of people. The same applies to business and companies. There we were. Living in Australia and wanting to send a gift basket to our uncle in the US, celebrating his amazing 100th birthday. We did it through Gift Basket Overseas and were happy with the user friendly site. Simple process. Short and efficient. To our surprise, the basket didn't arrive at the date promised. We began an investigation, compounded by an 18 hour time difference between Sydney, Australia and Scottsdale, AZ. From day one, every single customer representative we corresponded with only had one thing in mind: to resolve the problem. Through many iterations we found out I had a typo on the street name and although the zip code was correct, the courier delivered to an address that was not our uncle's. GBO sent a replacement basket at their cost and still that didn't make it to him. After a lot of investigations and the personal involvement of their customer service director, we finally had the gifts arrive at their destination. A very big thank you and we can assure you that you now have a customer for life and I will be recommending you to my friends. You showed us what customer service is all about. Thanks!"

Reviewed by Andre T -
Rating: 4
North Ryde NSW, Australia




Product ID: 20004703


Miniature Living Red Rose


USD $89.95



Product ID: 1302


Growing Love


USD $89.95




Product ID: 1303


Living Arrow


USD $99.95



Product ID: 1304


Blushing Orchid


USD $89.95




Product ID: 60033


Lovely Living Orchid


USD $89.95



Product ID: 20004704


Miniature Living Azalea Bush


USD $89.95




Product ID: 975


Living Hydrangea


USD $89.95



Product ID: 1114


Angelic Wings Tree


USD $74.95




Product ID: 1112


Serene White Garden


USD $124.95



Product ID: 1108


White Azalea Blossom


USD $99.95




Product ID: 1109


White Peace Lily


USD $144.95



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